How Long Will the 2024 Community Survey Take to Complete?

The survey is approximately 20 minutes in length, meaning each person who completes the entire survey will spend approximately 20 minutes on the phone or online.

Residents may receive a piece of mail that invites them to complete an online survey using a weblink or QR code. There will also be a toll-free telephone number for residents who prefer to complete the survey over the phone. Phone interviewers will be speaking to customers on landlines and mobile phones.

It is also not uncommon for households to receive more than one call from interviewers attempting to reach a specific individual in the sample. More than one call may be completely normal and should not cause alarm.

Most online survey participants will receive the survey invitation via email or text message inclusive of a unique link that can only be used once and will expire and be inaccessible after the survey has been completed.