Frequently Asked Questions

Below are some FAQs regarding the 2024 Community Survey:

1. Is this a “valid” survey? It is fine to confirm that the City is conducting a survey and encourage them to participate in the survey. This is the most typical question.

2. Why can’t I forward the invite to my family and friends? The email and text links are unique to each resident and once it has been used to access and complete a survey, the link will not allow any additional respondents to access it.

3. Where did the researcher get my phone number to text or call me? “We obtained numbers from government and consumer databases.” However, some respondents don’t remember providing the information to these legitimate sources.

4. FCC regulations say you can’t call my cell phone. This is a misunderstanding of the FCC regulations that prohibit autodialing of cell phone numbers for a telephone call. In fact, the regulations do restrict autodialing cell phone numbers for a “telephone call”, and we hand dial all cell phone calls, which is permitted under the regulation.

5. FCC regulations say you can’t text me. Similarly, we send text messages one-by-one to comply with regulations.

6. Consumer protection laws say you have to remove my name from the list. These laws exempt surveys using public information, government information, and those conducted to exercise a 1st Amendment right.