2024 Community Survey
The 2024 Community Survey has been completed... see the presentation and survey results report under the documents tab!
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The City has hired Probolsky Research, a national research firm with extensive local government experience, to conduct an accurate and statistically valid community survey.
• The intent of the 2024 Community Survey is to understand the opinions and concerns of Edgewater residents.
• The City will use the survey results to inform Edgewater leadership.
• Residents will be contacted by the research firm over approximately the course of the next few weeks.
The researchers intend to solicit input from residents across all demographics such as age, gender, and ethnicity/race.
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How Long Will the 2024 Community Survey Take to Complete?
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The survey is approximately 20 minutes in length, meaning each person who completes the entire survey will spend approximately 20 minutes on the phone or online. Residents may receive a piece of mail that invites them to complete an online survey using a weblink or QR code. There will also be a toll-free telephone number for residents who prefer to complete the survey over the phone. Phone interviewers will be speaking to customers on landlines and mobile phones.
It is also not uncommon for households to receive more than one call from interviewers attempting to reach a specific individual in the sample. More than one call may be completely normal and should not cause alarm.
Most online survey participants will receive the survey invitation via email or text message inclusive of a unique link that can only be used once and will expire and be inaccessible after the survey has been completed.
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Frequently Asked Questions!
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Below are some FAQs regarding the 2024 Community Survey:1. Is this a “valid” survey? It is fine to confirm that the City is conducting a survey and encourage them to participate in the survey. This is the most typical question.
2. Why can’t I forward the invite to my family and friends? The email and text links are unique to each resident and once it has been used to access and complete a survey, the link will not allow any additional respondents to access it.
3. Where did the researcher get my phone number to text or call me? “We obtained numbers from government and consumer databases.” However, some respondents don’t remember providing the information to these legitimate sources.
4. FCC regulations say you can’t call my cell phone. This is a misunderstanding of the FCC regulations that prohibit autodialing of cell phone numbers for a telephone call. In fact, the regulations do restrict autodialing cell phone numbers for a “telephone call”, and we hand dial all cell phone calls, which is permitted under the regulation.
5. FCC regulations say you can’t text me. Similarly, we send text messages one-by-one to comply with regulations.
6. Consumer protection laws say you have to remove my name from the list. These laws exempt surveys using public information, government information, and those conducted to exercise a 1st Amendment right.
